A recent survey of 5,000 consumers confirms that customers may abandon a company following a bad experience, but they are less likely to abandon a retailer or Internet service provider, according to ...

One-in-five consumers have had a bad retail experience, according to a Temkin Group report on customer experiences. But mobile devices — such as smartphones and tablets — can combat that statistic and ...

It’s jarring to see someone you love become the kind of customer you dread. As her dad impatiently held a product inches from a cashier’s face, she felt the jolt of two versions of herself — daughter ...

Ashley Buchanan is the latest to sit in the Kohl's hotseat. He brings a wealth of retail experience, but is it too late to rescue this retail icon from years of bad decisions and self-inflicted damage ...

PROVO, Utah and SEATTLE, Nov. 19, 2024 /PRNewswire/ -- Businesses around the world risk $3.8 trillion in sales due to bad customer experiences - a figure $119 billion higher than last year. New ...

We are a quarter of the way through the 21st century. I was reminded of that fact the other day, and it made me pause and reflect on what has happened over the last 25 years, particularly when it ...

“The customer is always right” may be the most famous expression of customer loyalty, but do businesses and brands consider it an antiquated slogan from a by-gone era? The world of instant ...

To hear Houston police Detective Tim Butler tell it, organized retail theft in Houston has never been worse. Echoing the claims of many business associations and law enforcement agencies across the ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Innovations in retail experience are always evolving. The interplay of merchandising ...

IRVING, Texas--(BUSINESS WIRE)--As companies increasingly turn to AI-powered customer service to reduce costs and increase efficiency, they risk alienating a large portion of their customer base if ...