Intelligent call routing automatically prioritizes high-value or time-sensitive interactions based on business rules or ...

Teleperformance SE, the world's largest call center operator, is implementing an artificial intelligence system designed to soften the accents of English-speaking Indian workers in real-time. The ...

The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...

Today's call centers offer businesses a wealth of valuable features to help answer customers' calls faster and provide efficient customer service. They route incoming callers to the right person ...

Have you ever found yourself repeating the words "speak to a human please" while on the phone with customer service? If so, you're among the roughly 70% of Americans who find interacting with ...

AI is now being used in Volusia County’s 911 call center to handle non-emergencies. The technology is paid for by the sheriff ...

The call center software industry could be getting a $2 billion boost. Thoma Bravo, a US-based private equity firm, is close to finalizing a deal to acquire call center software provider Verint ...

A cyberattack on July 28 targeted Georgia’s EBT call center system, disrupting services and attempting to access user accounts. The Georgia Department of Human Services and vendor Conduent have ...

Buyout firm Thoma Bravo is nearing a deal to acquire call center software maker Verint Systems Inc., according to people familiar with the matter. The deal would value Verint at about $2 billion, ...

D.C. police are investigating the cause of a 911 technology failure earlier this month that left dispatchers and other first responders operating without access to key location-tracking software for ...