According to the J.D. Power 2025 U.S. Electric Utility Residential Customer Satisfaction Study,SM released today, rising ...

Discover how the American Customer Satisfaction Index (ACSI) influences investment decisions and economic performance. Learn ...

Customer satisfaction surveys are a form of research in which you ask your customers for their views on issues that indicate how well or how badly your company is performing. Satisfaction surveys are ...

Trader Joe’s led all grocery retailers as supermarkets maintained a high level of shopper satisfaction last year, according to the 2023 American Customer Satisfaction Index (ACSI). In the “ACSI Retail ...

The 2025 J.D. Power study reveals a historic decline in U.S. residential electric utility satisfaction, primarily driven by a ...

TROY, Mich.: 9 Oct. 2025 — Overall customer satisfaction with individual life insurance providers remains steady this year, but that apparent stability masks significant year-over-year swings in ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. Dec 05, 2016, 11:51pm EST Dec 06, 2016, 01:37pm EST This ...

Of all of the customer service channels, live chat probably gets the least amount of love, yet can be one of the most efficient resolution channels for both companies and customers. In a review of ...

GM has released a new customer satisfaction program for the Chevy Equinox EV and Blazer EV, addressing an issue with the drive motor power control module.