On Dec. 18, 2023, we reviewed several online advertisements that claimed Netflix was hiring for remote customer-service job positions that would pay up to $22 per hour.

Netflix confirmed the company discontinued Twitter customer-service support as of that date. Users have continued to tweet @Netflixhelps in recent weeks, even though the account is no longer ...

Netflix has quietly pulled the plug on its popular Twitter customer-help account after 13-plus years and more than 900,000 tweets, Variety has confirmed. A Netflix spokesperson told Variety that ...

Netflix: Now This is Customer Service! By Edward N. Albro. May 15, 2009 10:11 am PDT. We spend a lot of time taking technology companies to task for lousy customer service.

Netflix makes subscription cancellations easy and hassle-free. Sirius XM’s cancellation process is complex and frustrating for many users. Customer service quality can signal game-changing ...

In a lesson to all businesses about how to provide great customer service, a Netflix service rep role-played 'Star Trek' while trying to fix a problem. IE 11 is not supported.

As Netflix execs ring in the new year, they'll probably pray that things get better in 2012. A fresh consumer study reveals a big drop in the beleaguered video company's customer satisfaction ...

Fans of the streamer's 25-year-old hard-copy delivery service are welcoming the promotion ahead of its shutdown at the end of September. But the terms are vague.

If you cancel your service, Netflix hangs on to your viewing history, recommendations, ratings, and gameplay history (including saved games) for 10 months in case you change your mind. This is a ...