Patient satisfaction is an important part of hospital operations, but hospital leaders should consider the nuances of measuring patient experience before acting on survey results, according to a blog ...

Each day, thousands of patients get a call or letter after being discharged from U.S. hospitals. How did their stay go? How clean and quiet was the room? How often did nurses and doctors treat them ...

This survey form may be downloaded, modified, printed and distributed to patients. Download the HRSA English patient satisfaction survey (doc) and adapt it for use in your facility. Download the HRSA ...

Patient satisfaction is a metric that has vast financial implications for hospitals. For example, happy patients are 74% more likely to pay their bills in full, versus 33% of less satisfied patients.

A problem statement is a powerful tool that helps businesses ask the right questions. Used properly, it can lead to efficient solutions and make problem-solving feel like a breeze. Done poorly, it can ...

Have you been asked at work or school to create a problem statement and include a proposed solution, but you don’t know where to start? Continue reading for everything you need to know about problem ...

Q: How do you use patient satisfaction surveys? Dennis Martin: Patient satisfaction surveys are really important for us. They are ingrained in our culture. The executives at most of our health system ...