Also, Aera Technology introduces new capabilities, AppOmni and Cusco partner, EchoMark and Microsoft Purview integrate, and Sennheiser collaborates with Cisco.

Contact center agents have tough jobs – talking to people who are confused or frustrated and trying to solve their concerns while also maintaining a position as the public face of the company and also ...

Driven by the need to gain control and optimize costs, many companies are looking to standardize on a single connected ...

Don't impose onsite, hybrid or remote workplace policies based on personal preference. Find a way to collect data to inform ...

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. Leading off this week, we highlight: RingCentral's RingEX now includes AI ...

It’s only a matter of time before a storm tests your organization’s communications infrastructure. Here’s how to stay connected.

Innovation in UCaaS is slowing, but that’s reasonable considering what’s occurred over the past few decades. In just this century, analog and TDM-digital became IP, The PBX became a premises-based ...

IT and business leaders should consider how they will roll out AI in the future, how they will integrate collaborative data sources, and what platform(s) makes sense for their environment.

The new suite underscores AI’s increasing role in delivering personalized customer experiences while ensuring compliance with industry regulations.

The right work model is one where there is a balance between business needs and employee needs; there needs to be shared value for all stakeholders ...

NICE has evolved as an organization -- led by a CEO who, rather than asking “What’s the next big thing?” asked, “How fast is it coming?” -- and provided a primer to attendees at a recent event on how ...