Customer experience (CX) and total customer experience (TX) are on everyone’s radar screen, but seldom make it to the top of investment priorities.

Netflix has 70 million users of this tariff. That's almost a quarter of all users. New customers often choose ads.

The streaming giant said on Thursday its ad-supported service accounted for more ... are getting tapped out," Proulx said. Netflix projected its customer additions for the last three months ...