As Jim Dvorkin, our SVP of Customer Experience Products, puts it: “What we’re delivering is complete customer intelligence—comprehensive analytics that capture every voice conversation detail. When ...

Delivering an effortless customer experience is crucial. Customers expect fast, efficient, and seamless interactions with brands, and any friction can drive them away. Customer effort score (CES) is a ...

Understanding encryption and compliance for VoIP faxing Encryption has been at the heart of fax technology since its inception. There have been many methods and protocols in place to ensure consistent ...

Sales methodology, on the other hand, is the strategy or the principles behind how sales professionals engage with customers. Again, this is across all stages of sales. This refers to the approach to ...

Beyond operational efficiencies, AI-enhanced contact centers drive strategic business outcomes that resonate across the organization. 76% of respondents expect AI to significantly improve quality of ...

Connects the entire customer call journey—no more lost context between systems AI Agent Assist goes GA delivering measurable impact: half the call time, double the productivity BELMONT, Calif.-- ...

Promote knowledge sharing and transfer It would be incorrect to state that sales enablement is mostly about good sales training and coaching. In fact, it’s the ongoing sharing and transfer of ...

Delivering exceptional customer experiences while maintaining operational efficiency is crucial for every business. That’s why we’re thrilled to announce the latest enhancements to RingCX, our ...

Leadership: Gaining both business and sales leaders’ buy-in is vital to getting the resources to fuel your sales enablement strategy. Marketing teams: Sales teams use content to pitch, and marketing ...

You want your team to be as proficient and effective on the phone as possible. That’s a given. However, how can you be sure that they’re giving all they can give and being all they can be unless ...

For 150 years, this Private Religious University has been on a mission to develop students of faith, intellect, and character. Offering a rigorous curriculum that integrates both faith-based and ...

Carson Hostetter is EVP & General Manager, AI and CX Solutions at RingCentral, where he is responsible for developing and implementing the company's AI and CX strategy. He brings over 25 years of ...