Communication is a process that involves two parties – the sender and the receiver. This means that communication is a two-way process. It, basically involves the sender and the receiver.

Effective communication skills are fundamental to good interactions between two or more people. This book, An Introduction to Communication Skills, is the first in the series.

However, as you continue learning about effective communication skills in the following chapters, you will find some tools to help you be as effective as possible in communicating, even when …

Listening skills give us the power to calm an emotionally-charged conversation, keep the conversation on topic and ensure that everyone’s opinion is considered even if everyone does …

The Seventh Challenge is to practice your evolving communication skills in everyday life, solving problems together, giving emotional support to the important people in your life, and enjoying …

Based on the core tenet that interpersonal communication can be conceptualised as a form of skilled activity, and including new chapters on cognitive behavioural therapy and coaching and …