Interactive voice response - Wikipedia
Interactive Voice Response (IVR) systems are automated telephony systems that interact with callers, gather information, and route calls to the appropriate recipient. They operate using …
What Is IVR? - Interactive Voice Response Explained - AWS
Interactive voice response (IVR) is an automated phone system that allows your customers to choose from voice menu options and interact using voice and number pads. When customers …
What Is IVR (Interactive Voice Response) & How Does It Work?
Nov 2, 2024 · Interactive voice response (IVR) is a technology included in today’s leading voice-over-internet-protocol (VoIP) solutions that greets and acts on information it collects from callers.
What is interactive voice response (IVR)? - IBM
Interactive voice response (IVR) is an automated telephone system technology that enables callers to receive, provide information or make requests by using voice or menu inputs. It …
What Is IVR? A Complete Guide to Interactive Voice Response
Interactive Voice Response (IVR) is an automated phone system that interacts with callers through pre-recorded voice prompts and menus. The IVR system starts by greeting callers …
What Is IVR (Interactive Voice Response) for Call Centers?
IVR in a call center stands for interactive voice response. It's the technology that allows call centers to route calls based on customers’ spoken responses or touch-tone input.
What is Interactive Voice Response (IVR System)?
Interactive Voice Response (or IVR systems) software accepts caller input, either voice or touch-tone, in response to pre-recorded prompts, and provides programmed responses.